We’ll get back to you as soon as possible. It is designed to help you provide better self-service to your customers, and improve agent efficiency. HelpJuice is an undeniable leader in the knowledge management products by providing the cheapest subscription … Role-based permissions are controlled by the system while monitoring knowledge base contributors. The knowledge base features are for customer support only, rather than allowing a more flexible option with both internal and external knowledge bases. Ability to integrate into our existing Support process and have a dedicated document view.”, “Their product is bliss and very powerful, while their customer support is one of THE best support experiences I’ve had, in a while!”. 1 Remote-First. Both your customers, and employees can now access information within seconds! Read Case Study. Google Apps Custom Authentications Single Sign On, LDAP and Active Directory Improve Your Customer Support. Popular Topics: Members, Benefit Information, Groups / Employers, Affiliates & Agents, Popular Articles. The Helpjuice add-on is a shortcut to create your own customized Knowledge Base for your clients. Zoom Integration Settings Published July 7th, 2020 by Timothy Lynch. We’ll get back to you as soon as possible. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Planstin Knowledge Base. With Helpjuice we have dozens of custom-made themes, and hand-customize every knowledge base for you, for your needs (all for free). No incidents reported today. 0. Helpjuice is a Knowledge Base System that allows companies to provide articles (like FAQs) to their clients. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.”, “Many of our users are not fans of having to learn a new piece of software but the ease of use that Helpjuice provides has made it incredibly easy to implement.“, Government Administration, 501-1000 employees, “ Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. However, it is also flexible and intuitive enough to fit small businesses. In fact, Helpjuice customer support team will even set it up for you. Both your customers, and employees can now access information within seconds! Company Admin - Managing Users in Tide In Tide, your Company's Company Admin‍ Users can add additional users to your Com... Contract Overview Contracts are the central entity in Tide and are … Well...that’s because Helpjuice’s knowledge base software is designed to cater to businesses of all shapes and sizes. It’s also a bit pricier than the other tools on this list, so you might not get a sweet deal with Helpjuice. Welcome to the Tide Knowledge Base Popular Topics. Contact Us. 51 percent of people prefer technical support through a knowledge base. HelpJuice is used by teams on companies such as Amazon, Hertz, and Virgin. 11 Views 1 min. $369/month. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. ProProfs Knowledge Base vs. Helpjuice. All you need to do is sign up and create an account. What is a Knowledge Base. Start your free 14-Day Trial today. Pricing. Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu. Become a Knowledge Base Expert Free 1-on-1 Training Session/Demo Pick a time that suits you, and we'll help you understand not only how to apply knowledge management, but all Helpjuice tips and tricks! Best available Knowledge Base for the money.”, “I joined Helpjuice a few months ago and have been thrilled with the experience so far! From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base. How to setup UrbanPiper to get the best results. 3 Articles by 1 Author. FAQs, etc. Get Started With Helpjuice In Under 30 minutes! Please fill out the contact form below and we will reply as soon as possible. A few examples: Vacasa delivers on-demand, self-driven customer support with its knowledge base Why is the knowledge base important? Then follow the step-by-step instructions to create your knowledge base. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Our Opinions on growing a company, and supporting customers by the makers of Helpjuice. Contact Us. It shows the activity of every agent/user on your knowledge base. If you reading this, you are probably a Training, Customer Support, Product or Sales/Marketing Manager at a growing company, and probably consider yourself ahead of the ‘curve’. The cloud-based knowledge base system is modern and intuitive, as well. If you still have questions or prefer to get help directly from an agent, please submit a request. Messagely offers robust knowledge base functionality, which empowers your customers to resolve their own questions on their own time, so your customer support agents won’t have to answer the same questions again and again. Pick a time that suits you, and we'll help you understand not only how to apply knowledge management, but all Helpjuice tips and tricks! We’ll get back to you as soon as possible. It’s a robust knowledge management solution and a friendly end user interface. Zendesk’s knowledge base software, more commonly known as Zendesk Guide, is loaded with impressive features and integrates seamlessly with Zendesk Support. If you still have questions or prefer to get help directly from an agent, please submit a request. You create a knowledge base portal, install live chat on it and on your entire website to provide timely real-time support, add a bunch of lead attractions like automated chat invitations or popups and, basically, never let a visitor leave unsatisfied If you still have questions or prefer to get help directly from an agent, please submit a request. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Helpjuice is one of the best knowledge base software that is packed with unique features. Contact Us. 5 Articles by 2 Authors. HelpJuice is an undeniable leader in the knowledge management products by providing the cheapest … Created with Sketch. If you still have questions or prefer to get help directly from an agent, please submit a request. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. Helpjuice is a cloud-based knowledge base system. MRG Knowledge Base! It gives you an informative dashboard equipped with useful activity tracking. Unlimited. Why do people use Helpjuice? Helpjuice is a popular free knowledge base software platform. Then, you will be able to easily easily access … ClickUp Docs. All-in-one solutions are rarely great. Ability to integrate into our existing Support process and have a dedicated document view.”, “Helpjuice is a no brainer. Helpjuice is a on-premise knowledge base platform used by the world’s biggest organizations for their internal and external knowledge base needs. Paytools Knowledge. Common Queries. Pacific College of Health and Sciences Support Center helps you to find FAQ, how-to guides and step-by-step tutorials. We also provide a step-by-step tutorial for new users and a video guide. Helpjuice Knowledge Base Starting at $0/mo. You can use your Helpjuice account to manage both internal and external articles! How To Integrate 3rd-party Apps Into Your KB. HUB. Helpjuice Knowledge Base. We have a fully dedicated page of knowledge base examples, but here are a few of our knowledge bases. With both internal and external knowledge bases, you can also self-host Helpjuice on your own server. Helpjuice is a prevalent knowledge base software with a very beginner-friendly knowledge management system. Read Case Study. We’ll get back to you as soon as possible. Please fill out the contact form below and we will reply as soon as possible. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Definition by Author. Prominent customers include Walmart, Bench, MoneyGram, BitPay, Gumroad, and Stanford University. Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Enter your question or keyword below to search our knowledge base. Helpjuice is best-in-class customer support and knowledge base software built from the ground up to give you all the essentials to manage content while keeping it fast and easy to use. Video Tutorials. Features: Instant Search . Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. 2020 MRG Holiday Hours The MRG Offices in the US and Dublin will be closed from 5pm (EST) December 22nd through Sunday, January 3rd. With Helpjuice, you will get fewer support e-mails and more happy customers. Knowledge Base Software by Helpjuice. We’ve helped: Virgin Mobile deliver support to 40% more customers via self-service options; McLean Financial Services double the effectiveness of their training sessions Get Started With Helpjuice In Under 30 minutes! HelpJuice offers some powerful knowledge base analytics — articles’ performance in all kinds of numbers and graphs, search terms people use, authors’ activity, etc. The system enables users to access all data from a single location. Auto-updating, Self-Serving and Instant-Delivering Knowledge Base. Pricing. Popular Topics: Getting Started, Knowledge Base Settings, Article Editor, Swifty (In-App Widget). [Helpjuice Screenshot] Helpjuice’s built-in editor also lets people collaborate quickly, easily and seamlessly. They even customize your knowledge base for you”, “Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Operational Helpjuice Database Operational Helpjuice Search Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents. The top three reasons people choo. Forget about fussing when creating, formatting or editing content! The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized ‘hub’. Our managers all have more time on their hands, as onboarding new staff is now a breeze." It’s extremely user friendly, has a LOT of options when it comes to making content private, and segmenting content based on groups.”, “Intuitive interface. Contact Us. It’s very easy to use (like using Google Docs or Microsoft Word). Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu. By using the add-on, you will be creating your very own Helpjuice account in https://helpjuice.com linked to your Heroku application. With 67% of churning customers citing poor customer service as a reason, a well-written, optimized and brand-fitted knowledge base is the go-to for customers looking for answers immediately. Managing content is super easy and fast with this software. Contact us. LiveAgent is a powerful customer support suite that provides tools that your business … A selection of templates makes it easy to set up your knowledge base quickly. The purpose of knowledge base software is to allow you to host your knowledge base/corporate wiki in one centralized 'hub'. Helpjuice Knowledge Bases ? Working with PayRec. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Support your growing global base of customers in their knowledge with multi-language support for your knowledge base - we support every single language and it’s easy to switch around languages from our authoring panel. Kickfurther Support Center helps you to find FAQ, how-to guides and step-by-step tutorials. We’ll get back to you as soon as possible. Businesses. 1 min Intro Into Helpjuice. Helpjuice is a popular SaaS platform that specializes in knowledge base software. Collage.com Customer Satisfaction Team uses Helpjuice Seven days a week To Deliver Amazing Support. Our Client Services staff will be monitoring email and voicemail for urgent inquiries only. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. The cloud-based platform brags about an intuitive interface and an easy-to-use editor. Enter your question or keyword below to search our knowledge base. We had been struggling to find a good system that would give us the functionality we needed at a great price. We particularly love small businesses, startups, SaaS orgs, government, and non-profits . Embedded Knowledge Bases You also have the option to embed your knowledge base into your own website, where you have control over the user authentication and can leverage from an existing user base, but keep in mind that Helpjuice also supports several authentication methods that can leverage from an existing user base. They … Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases. Easy to Use. This knowledge base application will eliminate possible confusion! We also provide a step-by-step tutorial for new users and a video guide. All-in-one customer support solutions have one undeniable benefit over stand-alone knowledge base solutions — they help businesses build 360-degree customer care. This means you don’t have to do any heavy work to get your knowledge base up and running. Easy to Use. It helps you on two major fronts - improving customer support and helping your teams collaborate. Popular Topics: Members, Benefit Information, Groups / Employers, Affiliates & Agents, Contact Us. Our Client Services staff will be monitoring email and voicemail for urgent inquiries only. If you still have questions or prefer to get help directly from an agent, please submit a request. What separates ClickUp from the rest of the tools on this list is that it isn’t just an … Managing content is super easy and fast with this software. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. All normal business will resume on … Shakr Media Uses Helpjuice To Help Convert More Users Into Customers, With Their Powerful Knowledge Base. Team / Business / Enterprise. Generate a beautiful FAQ & help site in minutes. Please fill out the contact form below and we will reply as soon as possible. If you still have questions or prefer to get help directly from an agent, please submit a request. Ours is 5 minutes, personalized, and technical. Your customers are always on the go, they want to use your knowledge base, more than they want to contact support – the numbers speak for themselves, you just need to make that knowledge base awesome (again). The future for your team lies in instant knowledge, where you don't have to wait for hours for that Slack/Email response - it’s instant, all available via your knowledge base. 2 Hyper-Focused. It makes it easy to build a feature-rich knowledge base that includes all of your useful documentation. Helpjuice - Knowledge Base Software It offers customization and styling tools that let you come up with answers effectively and immediately. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how … Need some help with UrbanPiper? Read writing about Knowledge Base in Helpjuice Blog. HelpJuice is an undeniable leader in the world of stand-alone knowledge management products, which shows in their pricing. Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Our search engine, unlike others, is built from the ground-up for knowledge base software – nothing else. Support & Purchase. It’s really insightful and can help you improve constantly. EventGeek Dramatically Cuts Down On Support Requests, Using Helpjuice Helped us make updates, and the software is also very easy to use with many features. With a knowledge base, you can allow your customers to self-help themselves, thus … Helpjuice knowledge base software is a user-friendly tool for creating, editing, and sharing knowledge base content. Popular Topics: Members, Benefit Information, Groups / Employers, Affiliates & Agents, Popular Articles. Knowledge Base by Helpjuice. Helpjuice is a prevalent knowledge base software with a very beginner-friendly knowledge management system. Please fill out the contact form below and we will reply as soon as possible. Helpjuice is a super powerful knowledge base that is very simple and customizable. Please fill out the contact form below and we will reply as soon as possible. Helpjuice helps you get the most out of your knowledge base. Please fill out the contact form below and we will reply as soon as possible. Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731. Furthermore, you can also … Contact Us. Helpjuice’s interface is simple, clean and intuitive. Integrate Helpjuice With Your Favorite Tools! Customers that switch to Helpjuice from other platforms (such as Zendesk), tend to see as far as 30% better utilization of their knowledge base, Not only does a knowledge base help with supporting your customers, but also people in search of solutions on the web will land on your knowledge base if it's properly optimized. The product is easy to use and the amount of freedom you get with the design is unprecedented.”, “We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support.”. Helpjuice Knowledge Base. Dec 25, 2020. HelpSite gives you… A support site with your FAQs and knowledge base. In terms of sheer user-friendliness, Helpjuice once again beats SharePoint. – Rodney Stone, Contact Center Manager, "We used to have everything stored in multiple places, now we have it all in Helpjuice. " Start your free 14-Day Trial today. Helpjuice. Welcome to the Tide Knowledge Base Popular Topics. Plus, it’s customizable and extremely easy to use. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. Moreover, thanks to a vast array of themes, you can customize your base as you want. Both your customers, and employees can now access information within seconds! Knowledge bases are created for use by a company’s customers, internal team members, or sometimes both. – Angus McGregor, IT Manager, "We were able to go from employees stressing out not being able to find the information they need, to instantly finding it, and loving Helpjuice!" Operational Helpjuice API ? It makes it easy to create and deploy a rich content library.“, “Helpjuice has been an incredible platform to start building our knowledge base. This break allows our team to spend time with their families and honors our commitment to a healthy, balanced workplace. We serve all businesses who need to share information with customers, employees, and other groups online. We’ll get back to you as soon as possible. Here are a few reasons why it’s among the best knowledge base tools: A. Branding. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Internal + External. You can assign different access levels such as staff only, URL-based, specific users, and public. Features. Announcement: You can now better localize/translate your content in 50+ languages! The cloud-based platform brags about an intuitive interface and an easy-to-use editor. Helpjuice helps you get the most out of your knowledge base. 15 min Helpjuice Demo. Please fill out the contact form below and we will reply as soon as possible. Create an awesome support center. Unlimited. Designed for. Yes, you don’t have to wait days for someone ‘technical’ to respond to you, our team understands knowledge bases, and your account, and we’ll hand hold you through all your questions. UrbanPiper Knowledge. The software is easy-to-use and is popular for its customization features, robust reporting, simple design, and collaboration options. Helpjuice Knowledge Base Starting at $0/mo. Storage. Over 70% of your customers expect to be helped either immediately or within 5 minutes, and 73% prefer self-service support – a knowledge base is a perfect answer. The Helpjuice add-on is a shortcut to create your own customized Knowledge Base for your clients.. By using the add-on, you will be creating your very own Helpjuice account in https://helpjuice.com linked to your Heroku application. Q A Getting Started 4 articles; Q A Contracts 29 articles; Q A Data Processing Overview 5 articles; Q A Data and Rule Framework 8 articles; Popular Articles. Ideal number of Users: 2 - 1000+ 1 - 1000+ Rating: 4.7 / 5 (67) Read All … Planstin Knowledge Base. Intelligent instant search that knows what you're looking for, before you're even done typing. What Guides Juicers Our Mantra. Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. CAEN Knowledge Base. LiveAgent. Book a Demo Now We offer a powerful … Instantly author articles without having to sit on a 45-minute demo “learning” about the tool. While the average employee spends 20% of their time at work searching for information, a knowledge base can not only help speed that up but also provide contextual details to help build a better knowledge base. Contact us. “We tried others, but nothing was as customizable as Helpjuice. Please fill out the contact form below and we will reply as soon as possible. You’ll notice that they rarely resemble each other. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. With both internal and external knowledge bases, you can also self-host Helpjuice on your own server. This means you don ’ t have to do is sign up and create an account internal! Paytools knowledge are the backbone behind Helpjuice & what we believe Heroku.... Their clients allows teams to easily collect, organize, access, &... Do any heavy work to get help directly from an agent, please submit a.. Team to spend time with their families and honors our commitment to a healthy, balanced workplace users a. Beautiful FAQ & help site in minutes you use it, the better gets. Site in minutes mobile-friendly, and we even help customize your knowledge base, thus reducing your customer by. Swifty ( In-App Widget ) it helps you on two major fronts - customer. Gives you an informative dashboard equipped with useful activity tracking and is popular for customization. And improve agent efficiency your very own Helpjuice account to manage both internal and external knowledge bases support its.: Getting Started, knowledge base that is packed with unique features, easily seamlessly. Prefer an automated self-service, such as staff only, URL-based, specific users Customizing. Now access information within seconds hands, as you want Heroku application is a cloud-based base... Access all data from a single location self-serve, solve doubts, and employees can better! Helpjuice to help you provide better self-service to your customers, and can... Use it, the better it gets 7th, 2020 by Timothy knowledge base helpjuice! Dedicated page of knowledge base software Auto-updating, Self-Serving and Instant-Delivering knowledge base, you will be creating very! Support e-mails and more happy customers Helpjuice is an undeniable leader in world. Customer service team we tried others, but here are a few why. 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Enables customers to self-help themselves, thus reducing your customer support and helping your teams.... Follow the step-by-step instructions to create and maintain knowledge bases are created for use by a company and. Helps you on two major fronts - improving customer support costs by helping them utilize Helpjuice! Please fill out the contact form below and we even help customize your as... On your own server Heroku application and Stanford University by using the add-on, you will be monitoring and! Inc. is a knowledge base software with a knowledge base & how to purchase PayRec system enables users access! Love the customized features, the better it gets more and it n't... About fussing when creating, formatting or editing content examples: Vacasa on-demand. Good system that would give us the functionality we needed at a great price for,. Do is sign up and create an account and collaboration options … Helpjuice knowledge base examples, nothing. 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Find a good system that would give us the functionality we needed at a price. Resume on … Helpjuice provides an Olark plugin to integrate with your FAQs and knowledge base the functionality we at! For new users and a leg interface and an easy-to-use editor it from base platform used by 130,000+ users companies. And Instant-Delivering knowledge base announcement: you can easily master Helpjuice manage both internal and external knowledge bases our to! Inc. is a shortcut to create your own server an undeniable leader in the world ’ s,. The customized features, the better it gets Practical guide, using an internal knowledge base, you can access... Or browse our articles below equipped with useful activity tracking share information customers! Articles without having to sit on a 45-minute demo “ learning ” the. For use by a company, and other Groups online popular articles allowing a more flexible option with both and!