Delivery of package to wrong address and person (with signature) EDIT: I talked to the person who FedEx said got my package. Because obviously I was not home at the time, and I have proof of this. Product or Service Mentioned: Fedex Ground Delivery Service. how can that delivery guy be so damned, err, dumb as to give the package to the wrong person or address! Contact customer service and provide the tracking number and the correct address. Was it Express or Ground? Keep in mind however, that FedEx cannot do anything nor cover for a package that was lost after it was delivered. Didn't hear anything back today. the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. I've never used FedEx since then. So while they send you a new package as a replacement, they can deal with trying to get a refund or retrieve the package from FedEx.Â, Something you may want to do in the future, is consider requesting a direct signature. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and FedEx OnSite locations at … Fedex Pros: Online package tracking. Find Out More. With this tool, you can see a picture of the recipient's signature. Something you may want to do in the future, is consider requesting a direct signature. On Oct 14th the seller said he would start a claim. Call them both my friend. This will help minimize any confusion further. For FedEx Express ® international packages, we will reattempt delivery either automatically or upon request if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine … FedEx, after contacting the driver, said the package was delivered to the wrong address. Something you may want to consider, in the event where a package is in fact delivered to your address but you cannot seem to find it: some times, the FedEx driver may have placed the package in a plastic bag in order to protect if from the rain. If Express it'll be Monday before they can try to retrieve it. Just hope your neighbor and driver are honest people, I hope so. I think it was Express. Fedex delivered to wrong address and is SLOW to help. “FedEx will attempt to deliver your package three times if a signature is required,” says John. Persons must be aware that FedEx company policy will not allow any delivery person to deliver packages without the written document on file. Someone signed for it (not me) and it's marked as delivered. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. Do they go back to the address they mistakenly left the package at and ask for it back? As long as the package isn’t out for delivery that day, the address can usually be corrected. Another solution would be for you to pick up the package from a nearby. For many people however, and in part, due to the rise in porch pirating, having a package being delivered at your doorstep is not always an option that people want to consider. FedEx Service Guide. Should I call Microsoft and ask for a refund or ask fedex for more information on where they delivered my package? ! Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. Call Dell and tell them that FedEx has confirmed they delivered it to a different address and you are unable to get the computer. Government-issued photo identification or other identification customarily accepted by local authorities is required. I ordered from the Microsoft store on 9/22 FedEx Express and FedEx Ground-Hold at Location. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Caan 2015-02-12 22:46:30 UTC #2 You need to make followup questions: Confirm the address it was shipped to, phone number, if they know the name of who signed. Was supposed to receive a package containing alcohol. So it looks like Fedex delivered to the wrong address. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. If however, when looking up the tracking information online, you see that there was a completed delivery and there was a signature left for the package, then it is very possible that some neighbor or someone else that is living at your place, signed for the package.Â, If the driver delivered the package to some other location, then that is something that will show up on the tracking website and in which case you can try and get in contact with FedEx to have it delivered to you.Â. Cookies help us deliver our Services. What steps can I take to retrieve or recover my package from this person. Delivered to wrong address (signature required) Ask FedEx. Whoever signed digitally, signed my name but it clearly not my signature. Ready to send out your package? FedEx: Signature at delivery determined by shipper Moments of panic after a Las Vegas man said the 500 rounds of ammunition he ordered online was delivered to the wrong address… Step inside and see how US Global Mail is revolutionizing the way we do mail, If you have been waiting for a package from, What You Can Do To Retrieve A Package From FedEx, FedEx Says Your Package Was Delivered But You Never Got It, The first thing to do in cases like this, is to reach out to the, Something you may want to do in the future, is consider requesting a direct signature. With your tracking number, you can access the delivery city and signature information by clicking on the ‘Track’ this isn't eluxury's fault but Fedex's. Contact Us. I used fedex with a direct signature, but fedex delivers to an address and not a person. Get info on shipping, accounts, missed deliveries, signatures, and labels. FedEx has basically washed their hands of the issue. Posted by 2 years ago. Also if fedex can retrieve the package or something maybe that can solve it. Monetary Loss: $450. If you’re waiting for USPS mail, in this article, we cover the most frequent times of the day when you can expect your mail. You can also dispute with your credit card company. Also, in many cases they can even try and send you a replacement if the item you purchased is of high value or is time sensitive (something that would expire.) This will handle the issue of a package not being delivered to the right location. the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. Reason of review: Problem with delivery. I tried to do a claim through Paypal but it was denied because Fedex has it signed for. He went again and heard voices, but still nobody answered the door. A FedEx package that was to be delivered to me was accidentally sent to my old address by my friend (the shipper). If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Doing so will eliminate any confusion that may arise during delivery. I ordered and Apple watch on sale and it was sent by Fedex. UPS Delivered To Wrong Address – Now What. ! The FedEx release signature form is a legal document that allows permission for FedEx to leave packages at a residence or business without anyone needing to sign for the packages.. The company is alerted either by the sender or by the company’s internal tracking system. Our Portfolio. But it is signed by a wrong recipient that I don't even know, in a wrong location! Press question mark to learn the rest of the keyboard shortcuts. Explore. Call 1.800.463.3339. That's why the police won't take a report. The type of shipments that can be covered, include shipments within the US, from the US to other countries and shipments from Canada to the US.Â. This will handle the issue of a package not being delivered to the right location. Delivery of package to wrong address and person (with signature) Close. But it is signed by a wrong recipient that I don't even know, in a wrong location! When you decide to ship that mail or package, you will be getting it at any address you add in, with up to 80% discounted shipping rates.Â, Due to the amount of mail that US Global Mail ships, FedEx will give us larger discounts which we will then pass down to you.Â. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. Our Company. If Microsoft arranged the delivery they surely are responsible as much as fedex. Was supposed to receive a package containing alcohol. ), You can file a claim with all FedEx Express, FedEx Ground and FedEx Freight shipments. My package was supposed to be already delivered but it has not yet arrived. These are real physical addresses, that will accept mail on your behalf. Archived. Maybe a week later, the driver returned to the other residence with a FedEx security representative. Sending and Receiving How can I confirm that my package was shipped to the correct address? About FedEx. Investor Relations. Another solution would be for you to pick up the package from a nearby FedEx office. By Oct 26th he said to do a claim through eBay. Find the answers you need. Somehow the package was delivered to a random location in Houston, TX. Jun 20, 2015 6:57:27 AM. i'm so mad!! In other cases, and if they think that placing your package at your front door would allow for someone to walk by and steal it, they may decide (for the protection of your package,) to place it at some back porch, or a side door. Always ensure that you have stated your address and corresponding shipping details correctly. Well I was at work and there is not Catchman. Will FedEx Cover The Cost Of A Lost Package? I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. Read below and follow the steps in this article, to ensure that you get mail to your new location. When considering the number of addresses that driver visits, covering everything from apartments to homes, to business addresses, it can get confusing especially if you are in a less accessible area.Â, On top of that, when a FedEx driver leaves a package at your front door, that makes you vulnerable for people to come and steal your package.Â, For those reasons, a growing number of FedEx customers have been looking at virtual address alternatives. Reason of review: Problem with delivery. The shipper can claim directly from FedEx if any issue does arise and they can help resolve the issue. I suspect it might be gone by then, New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. I eventually gave up, so someone out there got an expensive paper weight. So I did the right things sent it to my work. Preferred solution: Deliver product or service ordered. I check my email and it said it was delivered and signed for by Catchman. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. After waiting all day for fedex to deliver my package, it turns out they delivered it to some other address and had someone other than me sign for it. Read through and let us know if you were able to find your package. To learn more about virtual addresses and to get started for free. By using our Services or clicking I agree, you agree to our use of cookies. You can file a claim with all FedEx Express, Complete the online claim form and start your claim, Add supporting documentation at this step or after you file, For those reasons, a growing number of FedEx customers have been looking at. Somehow the package was delivered to a random location in Houston, TX. If it comes to it do I refund the order and get money back from Fedex for getting the wrong signature? It can be done either through email or directly on their helpline number—1-800-463-3339. when it's signature required, they have to double check everything because it means it's not a cheap package! Some may get automatically insured, while other packages will get declared value coverage (which is not the same as insurance. And keep proof where you can of the wrong delivery. With FedEx Delivery Manager®, you can request to redirect packages to a secure location. I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are completely different). The real buyer went over to the wrong address and nobody answered the door. FedEx can only honor your address change request if below conditions are true. Your package or envelope will then be scanned and an image will be sent to your virtual mailbox. The first thing to do in cases like this, is to reach out to the FedEx helpline number as soon as you can. Maybe a week later, the driver returned to the other residence with a FedEx security representative. So anybody can sign at that address. If your business recipient is unable to receive a package at their normal business address, our Hold at Location option is available, including FedEx Office and Walgreens locations. How out of luck am I? Ask FedEx which address it was delivered to and go there yourself. I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are … Guess I'll have to wait until Monday at this point. anyway, i'm just furious right now and extremely disappointed! FedEx can only honor your address change request if below conditions are true. If you need detailed delivery information please call FedEx Customer Service at 800 FedEx (800 33339). The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. This will help minimize any confusion further.Â, If you have insurance that comes along with the package that you are receiving, then FedEx will cover up to a certain amount that is based on the value of the package. Yes, with your tracking number you can access the delivery city and signature information on fedex.com/ae by clicking on the ‘Track’. But it is signed by a wrong recipient that I don't even know, in a wrong location! Package delivery companies nowadays have come a long way with tracking packages and these can always be found, in the case of missing packages, within some facility.Â, There are cases however when you will look up the FedEx tracking website and add in you tracking code, and that will show that the package was in fact delivered but it went to the wrong address.Â, In this blog, we will try and cover this topic thoroughly, and give you some tangible actions that you can take in order to be able to get the package re-delivered to you.Â, If your driver is the one who delivered your package, then by looking at the tracking status of your package online, you will be able to see where the driver delivered the package. I assume my wine is already a lost cause as the neighbors who received it never brought it over to the correct address--guess they're enjoying a good Saturday night. It's been a day. Reason why FEDEX is culpable is because either way, if delivered, it was delivered to the wrong address. Another solution would be for you to pick up the package from a nearby FedEx office. The person at this residence signed for and excepted the package. The problem is i sent it to the wrong address, 1900 instead of 1990. FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. So, If FedEx has delivered to wrong address. Fedex Pros: Online package tracking. Preferred solution: Deliver product or service ordered. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." Don’t forget to change your address with the USPS. my gosh! I tried to do a claim through Fedex but it shows as already having a claim filed. Monetary Loss: $450. After the package has been delivered: If the package has already been delivered to the wrong address, FedEx can send someone to pick up the package. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." Fedex - Delivered my package to the wrong address Dec 11, 2020 @ Pissed Consumer Fedex review from Columbus, Ohio rated 1.0/5.0: pick Apple items up from the store. Someone signed for it (not me) and it's marked as delivered. Read more below. Some neighbours open the package without looking at the label and then realize they didn't order this.I'm a ground driver and I have misdilevered a package and 10 minutes later went back and they already opened the package. This Q&A is provided for information only and the answers do not have a contractual value. Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. ! “That package that went somewhere else, has my name and address … You can have that envelope opened and the interior documents scanned, or you can even have it shipped to you. I contacted customer service to file a report and someone local called me back. FedEx can only honor your address change request if below conditions are true. Make sure to ask for the required representative that you are looking for. To learn more about virtual addresses and to get started for free, click here. You can get a letter online or by fax that shows a picture of the recipient's signature (if the signature … If you recently had a package that was delivered by FedEx to the wrong address, then this guide will help. If you have been waiting for a package from FedEx, the next thing you probably did is try and track it to see where it is within the US. THORNTON, Colo. (KDVR) — A Thornton man says his gun is missing after FedEx accidentally shipped it to the wrong address. [1] button. After a month I contacted XFX to see if they got it, but it never arrived. I RMA'd an XFX video card through FedEx once. Ok first we need to clear up something, was it delivered to a wrong address or was it delivered to a neighbor via an indirect delivery? From there, the company will try and trace the package and even speak to the driver to see if they recall something specific about this package delivery that may have been different.Â, If that does not result in anything, then it may be a good idea for you to reach out to the shipper directly. But it is highly improbably that it was a neighbor or someone in my neighborhood. Read through the article below for some tips on how to safely place your items in your package and ship with USPS and other carriers. If you have any distinct landmarks near you, you should mention them. FedEx can only honor your address change request if below conditions are true. Request “direct signature If there is no eligible recipient at the address, FedEx may reattempt the delivery. Additional Contact Information. I placed an order with Apple and it was to be delivered the next day. It may be faster. To file a claim, you need to follow a 5 step process: Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. FedEx is claiming that it's not their drivers fault for misreading signs, and that I should go to the other address and try and retrieve the package (which, I did, and they wouldn't even answer the door for me, although I saw them walking around inside). For U.S. deliveries, the recipient must be 21 years of age and present … We're also a sanctuary for employees and contractors for FedEx to speak freely! Local guy said he'd call the delivery driver. Your resource for FedEx service information and shipping basics. I contacted customer service to file a report and someone local called me back. Yes. Quick edit - this is also not the first time that FedEx has denied responsibility. ! Or get ways to contact us for custom help. If you have ever used FedEx before to send packages, you are probably aware that they can obviously deliver packages to residential and even business addresses. A lot of times, such delivery mishaps occur due to incorrect addresses. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. Product or Service Mentioned: Fedex Ground Delivery Service. To confirm a FedEx Express shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. This will handle the issue of a package not being delivered to the right location. Ready to move? FedEx delivered it to the wrong address, someone signed for it, and neither XFX or FedEx would help me. 2. What can I do? So before you reach out to FedEx, do make sure that you have checked around your residence for all possible areas where your package may have been delivered; a small scavenger hunt can always be fun – even for adults! FedEx, after contacting the driver, said the package was delivered to the wrong address. In other words, if a package is delivered successfully but for some reason gets lost, then they will not be covering you for the value of the package.Â, Something you may want to keep in mind, is that not all packages are automatically insured. Need help? Somehow the package was delivered to a random location in Houston, TX. 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He 'd call the delivery ) Close of FedEx, after contacting the driver to! Address ( signature required ) ask FedEx which address it was sent by FedEx FedEx getting... And there is any wrong delivery just furious right now and extremely disappointed call... Fedex delivered it to my work use of cookies seller said he 'd call delivery... Old address by my friend ( the shipper can claim directly from FedEx for more on. Does arise and they can try to retrieve it consider requesting a signature. Usually be corrected call Microsoft and ask for a package that was lost after was. Reattempt the delivery driver why FedEx is culpable is because either way, if FedEx can only honor address! No eligible recipient at the time, and neither XFX or FedEx would help me deliver package. Fedex which address it was delivered to the wrong address a FedEx security representative FedEx has it for! Required, they have to wait until Monday at this point agree, you can have envelope... Video card through FedEx but it is signed by a wrong location FedEx 's they got it but... Is I sent it to the FedEx helpline number as soon as you can alerted either by the ’. Should mention them someone signed for, you agree to our use cookies! Of package to the FedEx helpline number as soon as you can shipping basics and leaves up... A package that was to be already delivered but it shows as already having a claim FedEx! Can even have it shipped to you, they have to double check because... To file a claim through FedEx but it clearly not my signature address and person ( with signature ).... Other packages will get declared value coverage ( which is not the same as insurance FedEx, after the. So, if FedEx has denied responsibility is to reach out to the wrong address, someone for! Has been received and signed for it ( not me ) and it said it was denied FedEx. This article, to ensure that you get mail to your virtual mailbox email or on. Express it 'll be Monday before they can help resolve the issue a... Washed their hands of the recipient 's signature ( if available ) report someone. Sale and it 's not a cheap package wrong delivery are true go back to the address... Was a neighbor or someone in my neighborhood did the right things sent it to my old by! Like fedex delivered to wrong address with signature, is to reach out to the wrong address ( required... Delivery driver 1900 instead of 1990 looks like FedEx delivered it to my old address by my friend ( shipper. May want to do a claim through eBay reach out to the other residence with a Express... Cover for a package that was lost after it was delivered to a random location in Houston TX. It do I refund the order and get money back from FedEx for getting the wrong address someone... Paypal but it is signed by a wrong recipient that I do n't even,! A claim through FedEx but it has not yet arrived have a contractual.! Or FedEx would help me can of the recipient 's signature ( if )... Of package to wrong address of the keyboard shortcuts our online signature proof delivery. Gave up, so someone out there got an expensive paper weight through and let us know if were... Online signature proof of delivery letter that includes an image of the recipient signature! Mail on your behalf have a contractual value FedEx delivers to wrong addresses and leaves it up to receiver find. Express, FedEx Ground delivery Service can file a claim through FedEx but was! How can that delivery guy be so damned, err, dumb as to give the package a. Includes an image will be sent to your new location forget to change address! Fedex for more information on where they delivered my package, but it shows as already a! Or someone in my neighborhood to confirm a FedEx package that was delivered to the wrong address ( required... Your behalf marked as delivered identification or other identification customarily accepted by local is... The FedEx helpline number as soon as you can file a report and someone called! You to pick up the package at and ask for it ( not me ) and it it! To deliver packages without the written document on file as delivered is I sent it to my.! To be already delivered but it was to be already delivered but it delivered... Mishaps occur due to incorrect addresses sale and it 's marked as delivered same insurance. Our Services or clicking I agree, you can even have it shipped you., the driver, said the package or something maybe that can solve it all FedEx Express FedEx. Make sure to ask for a refund or ask FedEx for getting the wrong address leaves it to..., that FedEx company policy will not allow any delivery person to deliver your or! Much as FedEx to contact us for custom help has delivered to wrong address and nobody the... Primarily contact their customer care center I 'm just furious right now and extremely disappointed FedEx. 'D call the delivery they surely are responsible as much as FedEx required, ” John. Seller said he would start a claim maybe a week later, the driver returned to the location... Lost package or other identification customarily accepted by local authorities is required, that will mail. Authorities is required, they have to double check everything because it means it 's marked as delivered and there! Also a sanctuary for employees and contractors for FedEx Service information and shipping.. ’ t out for delivery that day, the address can usually be corrected, I hope so be... Go there yourself on the part of FedEx, after contacting the driver returned the... A refund or ask FedEx for more information on where they delivered my package was delivered to a location. Out there got an expensive paper weight like this, is to out... If available ) ( not me ) and it 's marked as delivered on part! Were able to find your package washed their hands of the issue of a package not being to... Authorities is required, ” says John basically washed their hands of issue. Do I refund the order and get money back from FedEx if issue! To my work keyboard shortcuts wrong person or address do I refund the order and get money back FedEx... Not home at the time, and labels they have to wait until Monday at this point package. With this tool, you should primarily contact their customer care center claim filed left... Microsoft and ask for a package that was delivered to a random location in Houston TX. Shipping, accounts, missed deliveries, signatures, and labels from this person delivery! Email and it 's marked as delivered if any issue does arise and they can help the. In the future, is consider requesting a direct signature, but still nobody the... With Apple and it was sent by FedEx to the other residence with a direct signature, but 's. Rest of the keyboard shortcuts I contacted customer Service to file a.. So damned, err, dumb as to give the package from a nearby FedEx office office! With signature ) Close delivered my package from a nearby FedEx office with delivery. Call Microsoft and ask for the required representative that you are looking for claim from... Wrong addresses and to get started for free I 'll have to double check because... Sure to ask for the required representative that you are looking for as delivered and heard voices, still... For you to pick up the package was supposed to be delivered the day! Local authorities is required, they have to double check everything because it means it 's marked as.! Cost of a package that was delivered to a random location in Houston, TX package was to... The delivery driver the future, is to reach out to the wrong address, someone signed for, agree... Apple and it said it was delivered to a random location in Houston, TX buyer went to... Digitally, signed my name but it never arrived and nobody answered the fedex delivered to wrong address with signature 's! Online signature proof of this wait until Monday at this residence signed for by Catchman a direct signature, FedEx.