A. No, that isn't what happened - there are two separate orders for the same items. That is the right thing to do at the end of the day. This is not unsolicited goods. What is considered unsolicited goods? Unordered items are considered “unsolicited goods”, and can be kept but only if they are addressed to you and there has been no previous contact with the company relating to the item. This means that the goods were delivered to you by mistake, from a company you haven’t been in contact with. Unsolicited goods applies to where you get something at random, such as books 'on approval' that you have never asked for. I have two order numbers. The unsolicited goods are the goods supplied to you when you haven’t asked for them. (a) Unsolicited goods that are addressed to or intended for the recipient are considered a gift to the recipient. Hi everyone, I know the law is quite clear that if you receive mail you didn't order, it is considered unsolcited goods and you are within your rights to keep it. The customers should endeavor to get maximum information from various websites before handing over the goods to the sellers. If it is some sort of scam, then someone is losing out because of it. Consumers can retain unsolicited goods or dispose them as they wish. Unsolicited or not, the only way to deal with it, is to refuse the goods. (b) The recipient may use or dispose of goods described by Subsection (a) in any manner without obligation to the sender. If a business sent you unsolicited goods, there are certain things you should know. In the realm of the United Kingdom unsolicited goods are goods delivered to an individual with a view to the individual acquiring them, but where the individual has no reasonable cause to believe that they were delivered for legitimate business and had not previously agreed to acquire them. When you participate in sweepstakes or order goods advertised as "free," "trial," or "unusually low priced," be cautious. There are lots of rules and regulations that are connected with unsolicited goods. If the seller is demanding for the goods that you have not ordered is definitely illegal. It's also a good idea to change the passwords on your accounts. Examples include things like sample magazines sent to entice potential subscribers, along with other sample products or professional services provided without request; if someone brings a dog to the groomer for a bath and the groomer also trims the dog's toenails, this is … Under federal law, you are allowed to keep anything that's sent to you, even if you didn't order them. Read all the fine print to determine if you are joining a "club," with regular purchasing or notification obligations.Keep a copy of the advertisement or … OP, contact them again, give them a call rather than email, it will get a quicker response. 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